CityNET Frequently Asked Questions
1. Question: What is CityNET Online Banking?
Answer: CityNET Online Banking is an internet-based system that allows you to have constant access to your account. You can view account activity and account statements. You can even make transfers between your accounts, and much more. CityNET also offers you the ability to send and receive secure messages to and from City National Bank.
2. Question: What is Bill Pay?
Answer: Bill Pay is the feature that allows you to schedule payments to be sent automatically from your account. This feature will save you time and money. Schedule the day the payment is to be made, allowing 10 business days. The funds will be debited from the account when the check clears, just as if you had written the check yourself. The difference is, we make it out for you and we mail it. No stamps, no envelopes.
3. Question: How much does Online Banking cost?
Answer: Currently, we offer the following package free for 90 days:
Premier Package – This package allows you all of the capabilities of the Free Value Package, but this package also includes the Bill Pay Feature. There is a $3.00 fee to our Buffalo Spirit account holders and a $6.00 fee to all other checking account holders.
Should you decide not to keep the Premier package after the first 90 days, we offer the following package at no charge to you:
Free Value Package – With this package you have the ability view your account balance, activity, and statements. You can make transfers between your accounts, as well as produce financial reports that will aid in account transaction tracking, and tax reporting.
4. Question: Can I use Quicken® or Microsoft Money® with Online Banking?
Answer: Yes. You can currently download your account history into your Quicken® software. Support for Microsoft Money® will be available soon.
5. Question: What do I need to enroll for CityNET Online Banking?
Answer: First, you need to open an account with CNB. You can enroll for CityNET Online Banking by visiting your local branch. Also you can go to www.cnbok.com, click on the enroll link and follow the instructions.
6. Question: How do I log in to view my account?
Answer: The first time you login, your login ID will be your full Social Security Number with no dashes or spaces. Your password will be one that you choose at the time of enrollment.
7. Question: What if I forget my Online Banking Login ID and/or Password?
Answer: If you forget your Login ID and/or Password, you can contact the CityNET Dept. at (580)355-3580 or 1(866)-385-3444.
8. Question: How do I change my Login ID?
Answer: You can change your Login ID under the "Prefs" link when you are logged in to CityNET.
9. Question: Which of my accounts can I view?
Answer: You have access to view all City National Bank accounts in which you are a signer.
10. Question: There is an account listed on CityNET that I am a signer on, but I do not wish to view. How can I remove it?
Answer: You may remove the account by going to the "Prefs" option, then the "Change Account Preferences" option and removing the check mark under the "Display" option.
11. Question: What is a memo posted transaction and can I view it online?
Answer: A memo posted transaction is a transaction that is attempting activity towards your account. This activity may include automatic deposits or withdrawals, debit card transactions, or deposits held for collection. And yes, you can now view a memo posted transaction in your account activity online. Your current account balance will not change until the transaction is posted to your account. These transactions normally post within 1-2 business days, depending on the type of transaction.
12. Question: How do I add an account to Online Banking?
Answer: When you open a new account, it will automatically be added for you. You are not able to view accounts in which you are not a signer.
13. Question: Why won’t you reset my password for my spouse?
Answer: Each person should have their own Login ID. This is solely for privacy and security. We encourage your spouse to enroll for his/her own Login ID. We will only reset passwords for the owner of the Login ID.
14. Question: What’s the difference between my Available and Current Balances?
Answer: The Available Balance is the balance available to you at this moment. The available balance does not include transactions that have not yet posted to your account. It may, however, include pending transactions such as deposits or withdrawals, debit card transactions or deposits. The Current Balance is your balance as of the end of the previous business day.
15. Question: How do I view my statement?
Answer: You can view your past statements, that have previously been mailed to you by clicking on "Statements" and entering the dates of the statement you wish to view. If you wish to view your transactions up through the previous business day, you may do so by clicking on "Activity" under the "Accounts" icon. You may click on the account nickname, next to the account number on the "Balances" page. |
